“IT incident” under investigation at Parkview Medical Center

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PUEBLO, Colo. – Parkview Medical Center, the largest health care center in Puebo County, confirmed Friday that an “IT incident” has affected parts of the hospital’s technology infastructure.

UPDATE: Parkview Medical released a statement to FOX21 on Saturday stating:

On Tuesday, April 21, Parkview Medical Center was the target of a cyber-incident which has resulted in an outage in a number of our IT systems. Upon learning of the incident, Parkview immediately engaged leading third-party forensic experts to investigate and mitigation is well underway. 
 
Patient care is always our first priority. Patients will not see any impact to the level or quality of care being delivered.
 
As a regular course of business, Parkview Medical Center frequently trains and prepares for scenarios that result in IT system outages. We are well-prepared and our staff is trained to continue operations while we work to get our regular IT systems back online.  
 
 Our investigation is ongoing at this time and we will provide updates as more information is verified by the forensics team.  While our medical staff continue to work around the clock in response to the ongoing global pandemic, we are doing everything in our power to bring our systems back online as quickly and securely as possible.  
 
We’d like to thank the community and our first responders for their continued support through this unprecedented time. 

Parkview Medical Center

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“We currently have an IT incident that’s under investigation,” a spokesperson for the hospital said in a statement to FOX21 News.

The spokesperson could not confirm which systems have been affected, when the incident began, or whether any patient information had been affected.

A person who identified himself as a hospital employee told FOX21, Meditech, the hospital’s system for storing patient information, was hacked with ransomware and rendered inoperable.

Parkview’s spokesperson did confirm the hospital is using a paper record system to track and treat patients for now.

The man who called FOX21 said the paper method is cumbersome and time consuming, and that he could see how it could negatively impact patient care. Parkview did not confirm those comments.

Medical staff at other hospitals tell FOX21, paper charting is an ardous process compared to digital tracking.

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