Colorado Springs Utilities: Crews can’t restore your power until you do this

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COLORADO SPRINGS — Some Colorado Springs Utilities (CSU) customers may have to take additional steps to have their power restored, particularly those with overhead electric lines and masts.

CSU sent out the following tweet Wednesday evening:

If the mast on top of your house has sustained damage due to weather, please hire a licensed contractor to fix the broken mast. This must be done before we are able to restore service.

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A mast, which is outside on your roof or at your meter, feeds power to your home from overhead lines. It typically resembles a metal pipe or tube.

“To ensure power is flowing to your house, take a look at your mast, but because it’s energized, never touch it,” CSU wrote. “If it looks loose, bent or damaged, contact an electrician for repairs. As the homeowner, you are responsible for mast maintenance.”

Should an outage occur, CSU says your mast must be in working order before it can restore power to your home.

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