Black Hills Energy reduces customer deposits to reconnect service

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In a statement released Wednesday, Black Hills Energy announced it is lowering the deposit requirement for customers experiencing service disconnection due to non-payment.

Black Hills is working on revising customer service policies to lower the average reconnection deposit amount from a 90-day average bill to a deposit equating a 30-day average bill. Additionally, Black Hills is also implementing a deposit payment arrangement program, enabling customers to pay a reconnection deposit in four monthly installments.

All policy changes are applicable to all Black Hills’ electric customers effective Apr. 1, 2018.

Right now, customers who have been disconnected due to delinquent payments have to pay a deposit amount to reconnect service equivalent to their 90-day average bill. The monthly bill for typical residential customers is about $104 with a 90-day deposit requirement of nearly $313 while the average large residential monthly bill is about $209 with a 90-day reconnect fee of over $625. The new 30-day deposit amount would be about $104 for typical residents, and about $209 for larger residences — a reduction of $200 to $400.

In addition to the change around the reconnect deposit amount, Black Hills will also formalize its policies around cold weather and hot weather disconnect policies.

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