COLORADO SPRINGS, Colo. (September 20, 2016) — Have you ever paid your bill at a restaurant and then realized later you were charged more than you signed for?
That’s what happened to one Colorado Springs man – not once, not twice, but, he says, three times all at the same place.
The first time Doug Woodward and his wife were overcharged at Texas Roadhouse on Powers, they didn’t think much of it.
The second time, he was furious, so he talked to a manager and soon found out it was the server who changed the tip amount. Needless to say, he steered clear of that particular Texas Roadhouse location.
After about a year, he thought he’d give it another try, and he said that’s when it happened again.
“I think the odds of being struck by lightning are probably better than this happening to the same person three times at Texas Roadhouse,” said Woodward.
Woodward and his wife were treating another couple to dinner. When they got the bill it was $105.01. Woodward’s wife was the one who paid with her card and left a $10 tip, bringing their grand total to $115.01.
But when she looked at her bank statement, that’s not what she was charged.
“She tipped herself instead of the $10, she tipped herself $18,” Woodward said.
They were actually charged $123.01. Thankfully, Woodward’s wife kept her copy of the receipt to prove it.
When they went to speak to a manager, they were given a copy of the merchant receipt, which they said looked a lot different than when they signed it.
“Clearly there was a small zero added to the zero here and a straight line drawn through the 5 to try to make that appear to be an 8,” said Woodward.
You can see clearly the zero in the 10 was changed to an 8 and the 1 was extended further up to match the 8.
“For her to show us the actual receipt that had been changed, that’s the smoking gun,” Woodward said. “You can’t deny that it was changed.”
Woodward is a disabled veteran living on a fixed income. When a fixed income is your bread and butter, $8 can sometimes make or break you. But Woodward said the biggest blow was the server already knew he and another one of his guests are veterans.
“We are on a budget like no one’s business,” said Woodward. “For us to do this, that was huge, and for her to take advantage of us like that and we even told her that we were vets. We asked about the military discount and so she knew that we were vets.”
Woodward also said for it to have happened to him three different times, it’s no coincidence.
“There’s no way on earth I was the only victim. I think a lot of people need to check their receipts and I think there’s going to be a lot of angry people,” he said.
After Woodward came to us with his story, FOX21 reached out to the general manager of Texas Roadhouse on Powers. The issue hadn’t yet been brought to his attention, but it immediately sparked an investigation.
Texas Roadhouse’s corporate office sent FOX21 this statement Tuesday:
“After our investigation, we confirmed that Mr. Woodward’s receipt was tampered with by one of our employees. The employee has been terminated and we are refunding the full amount of his bill to Mr. Woodward.”
Woodward said he appreciates the follow up, but he won’t be returning for a fourth try.
UPDATE (September 26, 2016): Texas Roadhouse now says they were scammed by Woodward. In a statement released Monday, spokesman Travis Doster said:
Sadly, we have discovered this was a scam. We have rehired the server, banned this gentleman for life from any Texas Roadhouse and are considering legal action.