COLORADO SPRINGS, COLO. -- The mission of the Better Business Bureau (BBB) is to create an ethical marketplace in the community where buyers and sellers can trust each other.
Katie Carrol with the BBB of Southern Colorado was on FOX21 Morning News to explain the process.
Carrol also clarified the BBB's role and misconceptions that many people have about the organization.
What the BBB does:
* Maintain a national database of more than four million reports on companies, giving each a letter grade of A+ through F, or a non-rating.
* Encourage consumers to contact a business first, before filing a complaint so that a mutually acceptable solution can be met.
* Members, known as accredited businesses, must meet a set of standards before they may join.
What the BBB does NOT do:
* Interpret the law or give legal advice. It does, however, direct consumers to appropriate resources that can handle issues outside our purview.
* Initiate any government actions, nor is it a government agency. It works closely with local authorities to assist them in exposing scams and providing education.
* Judge the validity of the complaints. Instead it assists both parties in finding a resolution. It is a neutral third party when dealing with complaints.
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