PUEBLO, Colo. - People in Pueblo County can now text 911 instead of calling in the event of an emergency.
The Pueblo County Sheriff's Office said the new service gives people an alternative way to connect with dispatchers during an emergency. The service works for anyone outside the Pueblo city limits in Pueblo County.
The sheriff's office said calling is still the best way to communicate with 911, but texting is a better option in some cases, including situations where victims must be silent for their safety, including kidnapping and domestic violence situations. Text-to-911 also allows communication in places where cell phone signals are too weak for a phone call.
The sheriff's office offered the following reminders for texting 911:
- Texts should be simple and concise and should not include abbreviations.
- Pay close attention to what the 911 operator is asking and answer quickly.
- Provide an address or location early in the exchange.
- Do not send photos or videos, which are not supported by the system.
Text-to-911 service is also available in El Paso and Teller counties.